Online orders can be made using the Shopping Basket process.
Offline orders can be placed by telephone, fax or by post.
All products are priced per each in £(GBP).
Handling & Delivery Charges
Delivery Free - England, Wales & Scotland (Lowlands), Zone 1.
Delivery Extra - All other areas, Zones 2-7.
Value Added Tax
Value Added Tax (VAT) will be charged at the current rate and added for all UK & EU delivery addresses.
EU (non-UK) customers can place VAT Zero rated orders by confirming their national VAT Number with the order.
The UK VAT amount charged will then be refunded.
Online credit/debit card or PayPal account payments are all processed by PayPal.
Offline card payment can be made by telephone, fax or by cheque to our address.
Alternatively, direct payment to our PayPal account or by electronic transfer to our bank account.
Electronic transfer payment is required for export orders to non-UK countries.
A service charge will be added for approved credit account orders.
All card payments are processed by PayPal with 3D-Secure authentication by "MasterCard SecureCode" or "Verified by Visa".
Customers' card issuing banks will request a passcode or password to verify the card holder.
All orders are usually despatched within 2-3 working days from date of receipt.
For next day delivery please contact us by telephone.
Collection from our London warehouse by arrangement.
UK shipments are sent via our routeing by Royal Mail, Parcelforce, DPD, FedEx or UPS.
EU & Worldwide shipments are sent via our routeing by Royal Mail, Parcelforce Worldwide, DPD, DHL, TNT or UPS.
Full tracking details are available for all shipments.
Receipt of Goods
We recommend that all orders be signed for as "Unexamined".
If there is apparent damage to the packaging, this should be stated on the carriers receipt.
Orders should be inspected immediately following delivery and any discrepancy must be reported to us within 24 hours by telephone, email or fax.
Failure to comply with this procedure will result in any claim being refused by the carriers.
All the brand products supplied by us are supported by the manufacturers' guarantee on a full repair or replacement basis, as follows:
Eco & Geo - 2 years
LaserWorks - 1 year
Leica Disto - 1 year
Nivcomp - 1 year
Rion - 1 year
SmartTool - 1 year
Spot-On - 1 year
Any brand product, subject to normal use, found to be faulty during the above period, may be returned at the buyer's expense for inspection and report under warranty claim.
All accessories are excluded.
Prior notification of any return must be agreed.
A goods return reference number and a return delivery address will then be issued.
This guarantee does not affect your statutory rights.
Cancellation & Returns
Online orders cancelled prior to shipping will be subject to a 10% or minimum £10 Cancellation charge.
Rights reserved to make a technical inspection and calibration charge of 25% or minimum £25 for goods returned if ordered online and no longer required or ordered in error.
1. Prior notification received within 7 days of delivery.
2. Goods returned at the buyer's expense are received unopened, in original packaging and unused.
Charges will also be made, if applicable, for the Credit Card charge and the Shipping cost.
Alternative product exchange, (instead of cancellation charges) available upon request.
Consequential loss resulting from the use of any product supplied by us will not be accepted.
The suitabilty of products recommended for specific applications are offered without prejudice.
Rights reserved to amend prices and specifications without notice.
Goods are supplied in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Goods supplied remain the property of Laser Level Shop until paid for in full.
Goods are supplied subject to acceptance of these Terms & Conditions.